ColdFusion Platinum Maintenance & Support is an annual subscription and has to be purchased together with a ColdFusion license.
There are many benefits to Platinum Support. You will have a telephone contact number to Adobe Support and are entitled to create Support tickets.
Another benefit is that when Adobe releases a new version of ColdFusion and you have an active Support subscription, you are entitled to upgrade your ColdFusion to the newest edition.
Please note that if you quit the subscription to Platinum Support, you can't resubscribe.
If you want to hear more about the benefits, please contact Sales at Sales@Fusion-Reactor.com.